Returns Policy

At Naughty Butt Nice, our business is your pleasure, so if you’re not completely satisfied with your purchase or anything’s wrong, simply return it to us in its original packaging within 30 days for a replacement or full refund with our 100% money back guarantee.

To return a product, please fill in our returns form. We will then email you with instructions and a pre-paid postage label.

We will issue a full refund on receipt, excluding the original delivery charge or exchange the item, whichever you prefer.


  • The goods must be unused
  • The goods must be in their original condition and packaging
  • Lingerie and items of clothing must be unworn, with any labels still attached
  • Any discrepancies or damaged items need to be reported within 30 days of being delivered
  • The goods must be received back within 30 days from the day you received your order

1 Year Product Guarantee

All Naughty Butt Nice Account Holders are entitled to our amazing 1 Year Product Guarantee. If there are any faults with your new sex toy or bondage gear product, we will replace it for free for up to a year from purchase for complete peace of mind. Please note you must have been a Naughty Butt Nice Account Holder at the time of purchase for this great offer to apply.

Don’t have a Naughty Butt Nice Account? It’s quick and simple to Sign Up here.